At Karma Watches LLC, we are committed to ensuring your satisfaction with our timepieces. If you are not completely satisfied with your purchase, we are here to help. Please read our policy carefully to understand your rights and how we can assist you.

Returns

• Eligibility: You may return any item within 30 days of receiving it, provided it is unused, unworn, and in its original packaging with all tags, manuals, and accessories included.

• Non-Returnable Items: Gift cards and custom or engraved watches are not eligible for return.

To initiate a return, please contact our support team at support@karma-watches.com with your order number and reason for the return.

Refunds

• Once we receive and inspect your returned item, we will notify you via email about the approval or rejection of your refund.

• If approved, your refund will be processed within 7-10 business days to your original payment method. Note that shipping costs are non-refundable unless the return is due to a defect or error on our part.

Exchanges

If you received a defective or damaged item, we will replace it free of charge. Please contact us at support@karma-watches.com within 7 days of receiving your item to arrange for an exchange.

Shipping Costs

• Customers are responsible for the cost of return shipping unless the item was defective, damaged, or incorrect.

• We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

Cancellations

Orders may be canceled within 24 hours of placement for a full refund. After this period, the order will be processed, and our standard return policy will apply.

Need help?

For further assistance with returns or refunds, please contact our customer support team at support@karma-watches.com.